Privacy Policy

Privacy Policy for SyncFlow OS

Last Updated: 12/01/2025

SyncFlow OS (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and lawful manner. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access or use SyncFlow OS, our websites, training platforms, community spaces, and related services (“Services”).

By using SyncFlow OS, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

Information you provide when creating an account or using the platform, including:

  • Name
  • Email address
  • Phone number
  • Business name
  • Address (optional)
  • Payment details (processed securely by third-party providers)

1.2 User Account & Profile Data

  • Login credentials
  • Preferences and settings
  • Uploaded files, media, or documents

1.3 Client & Lead Data (Your Contacts)

When you upload, sync, or integrate your CRM data into SyncFlow OS, we process:

  • Contact names
  • Emails, phone numbers
  • Conversation history
  • Tags, pipeline stages
  • Appointment data
  • Form and survey responses

You are responsible for ensuring you have the lawful right to upload or share this data.

1.4 Technical & Usage Data

We automatically collect:

  • IP address
  • Browser type
  • Device information
  • System logs
  • Page views and actions taken within the platform
  • Analytics on funnel, email, CRM, and automation usage

1.5 Payment & Transaction Data

Handled securely by third-party payment processors (e.g., Stripe, PayPal, etc.).
We do not store full credit card numbers.

2. How We Use Your Information

We use the information we collect to:

  • Provide and operate the Services
  • Manage your account and access
  • Process payments and billing
  • Deliver funnels, automations, CRM functionality, and communications
  • Improve system performance and user experience
  • Send updates, support messages, and service notices
  • Monitor usage to detect fraud, abuse, or unauthorized access
  • Comply with legal obligations

We do not sell your personal data.

3. Legal Basis for Processing (GDPR)

If you are located in the EEA or UK, we process your data under the following bases:

  • Contract: To provide our Services to you
  • Consent: For marketing communications or optional features
  • Legitimate Interest: Platform security, analytics, product improvement
  • Legal Obligation: Compliance with applicable laws

4. How We Share Information

We may share your data with trusted third parties who help us operate SyncFlow OS, including:

  • Hosting providers
  • Email delivery services
  • Payment processors
  • Analytics and monitoring tools
  • Customer support systems

All partners are required to comply with strict data protection standards.

We may also disclose information if required by law or to protect our rights, property, or users.

5. Data Retention

We keep your data only as long as necessary to:

  • Operate the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account at any time.

6. Data Security

We implement industry-standard technical, administrative, and organizational measures to protect your information, including:

  • Encrypted connections (HTTPS/SSL)
  • Secure authentication systems
  • Access controls
  • Regular audits and monitoring

No system is 100% secure, but we take appropriate steps to safeguard your data.

7. Your Rights (GDPR & Global Privacy Laws)

Depending on your location, you may have the following rights:

  • Access your data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to certain uses
  • Port your data to another service
  • Withdraw consent
  • File a complaint with your local data authority

To exercise any rights, contact us at: [Insert Contact Email]

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve platform performance
  • Understand user behavior
  • Save your preferences
  • Provide analytics and security

You may disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Links

SyncFlow OS may include links to external websites or services.
We are not responsible for their privacy practices.

10. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect data from minors.

11. International Data Transfers

Your information may be stored or processed in countries outside your residence.
We use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted with a new “Last Updated” date.

13. Contact Us

For questions about this Privacy Policy or your data rights, contact us at:

Email: support@syncflowos.com
Company Name: Atlantic Global Network LLC
Address: 1209 MOUNTAIN ROAD PL NE, STE R,
ALBUQUERQUE, NEW MEXICO, USA